Shipping policy
Delivery countries and shipping costs
We deliver to the United States, Canada, Australia, Ireland and the United Kingdom. Standard shipping is free, with no minimum order value. Delivery is available to addresses supported at checkout.
Processing and estimated delivery
Estimated dispatch is 3–6 calendar days after ordering. Estimated total delivery is 7–10 calendar days after ordering, including processing and transit. These are estimates, not guaranteed arrival dates; the product, destination, public holidays and customs processing can affect arrival. Contact us before ordering if you need delivery by a particular date.
Tracking and delivery support
Tracking details are sent once your order has been dispatched. Contact delano.dunnes@live.nl with your order number if your delivery is delayed, missing or damaged. We will investigate and explain the next steps.
Prices and import charges
Review the currency and order total before payment. Free shipping refers to the standard delivery charge; it does not itself establish whether import duties or taxes apply. For international shipments, contact us before ordering for any destination-specific import charges that are not already included in the displayed total. We remain responsible for taxes that we are legally required to collect.
Returns
Read our Returns & refunds policy for the 14-day return period, instructions, return costs and refund timing.
Company information
Soares & Dunnes Commerce (VOF)
Trading as The Faucet House
Elizabeth Anscombestraat 541
1062 LE Amsterdam
Netherlands
Dutch Chamber of Commerce (KvK): 42151802
VAT number: NL869943662B01
Represented by Dylan Soares and Delano Dunnes.
Email: delano.dunnes@live.nl. This is our business correspondence address, not an automatic return address. Please contact us for the correct return instructions before sending goods.