Refund policy

14-day returns

You may notify us within 14 calendar days after delivery that you wish to return your order. You do not need to give a reason. After notifying us, send the goods back within a further 14 calendar days.

How to return an order

Email delano.dunnes@live.nl or use our contact form, with your order number and the items you wish to return. We will provide the correct return address and instructions. Do not use the address on the parcel without checking with us. A request for instructions does not restrict your statutory cancellation rights.

Return costs and condition

For a change-of-mind return, you pay the direct return postage. The return destination may be outside your country; contact us before ordering if you need a postage estimate. For goods that cannot normally be returned by post, we cover the return cost unless a specific estimate was provided before purchase. Keep proof of postage. You may inspect goods as you would in a shop. Handling or installation beyond what is necessary to inspect an item may reduce its value and lead to a deduction. We do not charge a restocking fee.

Refunds

We refund the returned items to the original payment method. For a cancelled whole order, we also refund the standard outbound delivery charge, if one was paid. We issue the refund within 14 days after receiving the returned goods or evidence of return, whichever is earlier. Your payment provider may need additional time to display the funds.

Damaged, faulty or incorrect goods

Contact us with your order details and a description of the problem. Photos can help but are not a condition of your statutory rights. We arrange the appropriate remedy and cover reasonable return costs where the problem is our responsibility. Do not install or use an item that appears unsafe.

Exceptions and consumer rights

Any legally permitted change-of-mind exclusion, such as a genuinely personalised item, must be disclosed before purchase. Standard colour and size selections are not automatically personalised goods. Sale items retain the same statutory rights. These terms do not restrict mandatory rights in the United States, Canada, Australia, Ireland or the United Kingdom.

For Australian customers, the Australian Consumer Law provides guarantees that cannot be excluded. You may choose a refund or replacement for a major failure and may be entitled to compensation for reasonably foreseeable loss or damage. Other failures must be remedied within a reasonable time. These rights are not limited to the 14-day change-of-mind period.